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Should You Buy Hearing Aids From Costco vs. Jacobs Audiology – What’s The Difference?

by | Jun 6, 2023 | Hearing Aids, Industry News, Patient Resources


With so many people incorrectly believing that the solution to a hearing loss is a set of hearing aids, we regularly receive phone calls from people asking if we can price match Costco.

The problem is, it’s not an apples to apples comparison.

Whereas Costco sells great-priced hearing AIDS, our focus, and the way that we care for thousands of patients, is offering hearing CARE.

That’s why I have decided to create this article to share a side-by-side comparison of the key differences between choosing us and choosing to buy from Costco.

My hope is that this helps and ensures that you’re informed and given all the facts before making your decision.

As you can see, there are some large differences.

The first that stands out is the comprehensive hearing assessment.

Costco’s website says that they offer “free hearing tests to determine if you could be helped by a hearing aid.”

On the other hand, at Jacobs Audiology we are deeply committed to ensuring your hearing health by providing a much more in-depth and comprehensive assessment.

At Jacobs Audiology we offer an advanced assessment, which starts by ensuring that your hearing challenge is not a result of any form of medical condition and checks your hearing thresholds, word understanding, and middle-ear fluids.

Our holistic approach aims to provide the most accurate diagnosis and effective treatment plan by scrutinizing all aspects of your hearing health. This approach empowers you to be a part of the solution and allows us to provide a highly personalized treatment plan tailored to your unique needs.

This ensures that any other reason for a hearing loss is checked, that you can be referred if necessary, and that the outcome of your assessment is much more accurate.

comprehensive hearing assessment

The second thing that you’ll notice is the lengths of the repair warranty and the loss and damage warranty.

This is how long your hearing devices are protected for if they break, need repair, or are lost, with Costco offering two years for loss and damage and three years for repairs.

Due to our constant level of care, regular cleanings, and support, we confidently offer four years, knowing that, due to their regular maintenance, they are much less likely to break or face any challenges.

Moreover, our longer warranty reflects our dedication to providing you with a seamless hearing experience and our confidence in the quality of the devices we offer.

You then have the level of care that you receive.

Costco does have some lovely hearing aid specialists within their team, but the big difference between choosing them and working with Jacobs Audiology is the level of care, attention, and support that you receive.

At Jacobs Audiology, we take pride in our team of highly qualified and experienced audiologists who are always available to address your concerns.

Our one-on-one approach ensures that your needs are always prioritized, and every step is taken to ensure your comfort and satisfaction.

This includes virtual appointments and real-time video appointments, where you can get help, support, and adjustments from the comfort of your own home through an innovative app that allows you to have appointments online.

And it includes “loaners,” which allow you to be fitted with new devices if your hearing aids ever need to be repaired, ensuring that you’re never without.

However, when it comes to price, Costco is very competitively priced, as one of the biggest hearing aid buyers in the US.

With their devices available from $1,599.99, they offer good technology for very low prices.

We understand that cost can be a significant factor in your decision. That’s why, despite our emphasis on providing comprehensive care and high-quality devices, we are committed to offering competitive pricing and a range of options to suit various budgets.

Although we’re unable to go as low as Costco due to the level of care that you receive, we also have highly competitive pricing and low-cost technology available. Still, we do have some key differences that are more beneficial to some.

This includes fully managed insurance benefits, where we can contact your insurance company on your behalf to maximize your benefits and allow you to step into better hearing for a significantly lower out-of-pocket expense.

On top of this, Jacobs Audiology also offers Payment Plans, allowing you to spread payments over months and years for a small, manageable monthly fee.

Another key difference is our minimum trade-in value, which allows you to upgrade and step into new technology with $1,000 off when you trade in your old hearing technology, instead of having to reinvest from scratch.

Final Thoughts

Costco is a great option for many people who want better hearing for the lowest possible fee. But if you value the level of care, support, and a relationship with a locally owned business that cares, then Jacobs Audiology may be the right option for you.

At Jacobs Audiology, we’re not just about providing hearing aids. We’re about delivering an experience that improves your overall quality of life and gives you the confidence to reconnect with the world around you.

The decision is entirely up to you, but my hope is that this article has given you more information to make the best possible decision based upon it.

If you have any questions or need any help, then you can reach us at our Bowie office at (301) 860-1124 or our Southern Maryland office at (410) 535-0024.

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Marcie Jacobs, M.A., F-AAA

Marcie Jacobs has extensive experience in the field of Audiology. She became an audiologist over 25 years ago and has practiced in Southern Maryland and Prince Georges County. Jacobs Audiology was founded in 2011 with the philosophy of providing superior hearing health care for their patients. Her unique combination of empathy and energy result in excellent patient care. Marcie Jacobs obtained her Master of Science degree in Audiology from the University of Maryland in 1991.

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